FAQ
"Will [insert design] be restocked?"
If a design is limited edition or in the last chance section, then it will not be restocked. However, if there is enough interest I will entertain the idea of another variant or new version of said design.
"Will you combine orders?"
I'm more than happy to combine orders! I usually try to catch any multi-orders by same individuals. Otherwise, please message me along with any order numbers that need combining.
"Can you make [insert ship name] pirate heart pins?"
I plan on slowly adding more. If there are certain hearts you are intersted in seeing I am more than happy to hear them.
If you have any other questions feel free to contact me.
Policy
Please note, most items are handmade either by a factory or myself. While I hold a certain standard, it is possible that there are small imperfections. Please refer to the grading chart below.
A GRADE: The best of the batch. Imperfects are hardly (if at all) noticeable.
B GRADE: More noticeable faults. May have small scratches, minor discoloration, or other small flaws.
C GRADE: The step down from B grade. Flaws are easier to see and larger. The imperfects don't take too much away from the design itself though.
*Some listings may not be graded. These will never be below a B grade standard.
SHIPPING
All orders will include tracking.
In-hand domestic orders should take 1 to 5 days once shipped out.
In-hand international orders can take 1 to 4 weeks once shipped out.
These are average time frames. Delays are possible and may extend the time frames.
If you have any problems with your order, please email me at [email protected] along with your order number.
I am not responsible for any possible customs or import taxes on international orders.
RETURNS
All sales are final. Unless I overlooked a major flaw I will not offer exchanges, refunds, or returns.
PREORDERS
Preorders will be mixed grade by default. You will receive the best of the bunch. These will never be below a B grade.
Preorders will be priced at a discount to reflect this.
Please note because of the nature of production and possible issues coming up it can take several months. If you can not wait please hold off until in-hand sales.
If a preorder does not reach enough interest there is a possibility of the design being canceled. In which you will be refunded as soon as possible.
If you order in-hand with a preorder item(s), your order will not be shipped until everything is in hand.